Orbitz - not that great service
Saturday, December 09, 2006
A friend of mine had an opportunity this time to yell at them (Orbitz). Just for the heck of saying it lets just say that they suck big time. Couple of months back he got an opportunity to go through their web-site and book tickets online. This time an International flt ticket.
And boy was he in trouble ... British Airways cancelled their flight and the customer rep at Orbitz reissued the tickets - but this time in a higher class (which he wasn't made aware of) . 2 days before departure he calls up to confirm his tickets only to find out that he has to pay ~ $4000 [the difference] before he could check in.
Went crazy, called up Orbitz who didn't know what to do. Went to the airport to talk to BA reps at the counter and ended up spending 5 hours. The whole Saturday afternoon spent at the airport with calls going back and forth, yelling and shouting at the reps (poor chaps), cell phone batteries giving up and what not.
I was just sitting there like Viktor Navorski (The Terminal), watching hundreds and hundreds of passengers running around. People carrying 3,4,5 and 6 suitcases, huge fedex boxes and what not. There was a Canadian Ice hockey team (I believe) with their bulky kit blocking the walkway. Then there was this lady who startes at the display screen for a while and hurries to the KLM check in counter. After like couple of minutes, I saw her running again - this time from the KLM counter to the BA counter ... getting confused as to which airline to board ? ;)
Anyways it was getting on my nerves (and my friends') but finally they had it settled. Alfter all the confusion and waste of like 1000 man hours, they gave him the best offer available at that time - 1 weeks wait. Yup - the trip was delayed a week cutting short his vacation. Thanks to Orbitz; bottomline - they suck big time.
Labels: Airlines, Boston, British Airways, Flight, KLM, Orbitz, Travel, Vacation
Posted by Rajesh @ 8:06 PM; PERMALINK,
2 Shouts:
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At December 11, 2006 1:09 PM,
ammu said...
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ouch!!! on soo many levels...
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At December 11, 2006 8:16 PM,
Rajesh said...
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@ Amrita - Amazing, isnt it ? Only Orbitz can do that :)
